Contact Our Support Team

What Not to Send Publicly

Never send your password, full card number, or any one-time verification code through a public channel. This includes live chat on social media or any unencrypted message platform. On the site’s own live chat, the agent will never ask for your full card number or password. If you are asked for such details, stop the conversation and report it immediately through the contact form.

Languages and Hours

Support is available in English and Bahasa Malaysia. Agents are fluent in both, so you can choose whichever language you are most comfortable with when you start a chat or fill in the form. The live chat is open 24 hours a day, 7 days a week. The contact form is also monitored around the clock, though replies may take longer during peak hours or public holidays.

Which Channel to Use

Live chat is the fastest way to get help with anything account-related – login issues, deposits, withdrawals, or bonus queries. The chat connects you directly to a support agent who can view your account in real time. The contact form is best for matters that need a written record, such as disputes, formal complaints, or requests for account statements. Use it when you need a reply sent to your email for your own files.

What to Have Ready Before Chatting

Before you open a live chat, have your account username ready. This lets the agent pull up your profile immediately without asking you to type it mid-conversation. If your query is about a transaction, also note the approximate time of the transaction and the payment channel used – for example, Touch 'n Go e-wallet or bank transfer. This speeds up the first reply.

Typical Reply Times

Live chat replies are usually within a few minutes. During busy periods, you may wait a little longer, but most queries are answered in under five minutes. The contact form typically receives a reply within 24 hours. For straightforward requests, such as a password reset or a transaction history, the reply often comes sooner – sometimes within a few hours.

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